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Netpreme · Legal

Website Terms of Use

Last updated: September 23, 2026

These website terms of use (“Terms”) are entered into by and between you and Netpreme Corporation (“Netpreme”, “we”, “us,” or “our”) and govern your access to and use of any of our websites that link to these Terms, and all services, features, content, materials, tools, and functionality provided by us in connection with our websites (collectively, the “Sites”). The term “Sites” does not include Netpreme’s separately offered product and platform services, including XM-Serve™ Inference, and any associated web interfaces, developer consoles, APIs, or dashboards (collectively, “Product Services”), each of which is governed exclusively by its own applicable terms of service. The term “you,” as used in these Terms, means any person or entity who accesses or uses the Sites.

Please read the following Terms carefully as they affect your legal rights. For users in the United States, these Terms contain an arbitration agreement that requires the use of arbitration on an individual basis to resolve disputes rather than jury or any other court proceedings, or class actions of any kind. The arbitration agreement is set forth in the “Arbitration Agreement” section below. If you reside in a jurisdiction where mandatory pre-dispute arbitration or class action waivers are prohibited or unenforceable, the arbitration provisions may not apply to you.

By using the Sites, you accept and agree to be bound and abide by these Terms. If you do not accept these Terms, please do not access or use the Sites. If you are an individual accessing or using the Sites on behalf of, or for the benefit of any business entity or other entity with which you are associated (an “Organization”), then you are agreeing to these Terms on behalf of yourself and such Organization, and you represent and warrant that you have the legal authority to bind such Organization to these Terms. References to ”you” and ”your” in these Terms will refer to both the individual using the Sites and to any such Organization.

The Sites are not intended for use by children under age 18 (or the age of majority in your jurisdiction if it is greater than age 18). By using the Sites, you represent and warrant that you are at least 18 years of age (or the age of majority in your jurisdiction).

If you have entered into a separate agreement with us that relates to your relationship with us, that separate agreement shall control, and only those terms within these Terms that do not conflict with such separate agreement shall apply. Your use of any Product Services, including XM-Serve™ Inference and related platform services, is governed exclusively by the applicable Product Services terms of service (including, for XM-Serve, the XM-Serve Terms of Service available at api.netpreme.com) and any other applicable product-specific terms, and not by these Terms. In the event of any conflict between these Terms and any applicable Product Services terms of service with respect to your use of any Product Services, the applicable Product Services terms of service shall control.

Changes to the Terms

We may revise and update these Terms from time to time in our sole discretion, in accordance with applicable law. All changes are effective immediately when we post them, and apply to all access to and use of the Sites thereafter. Your continued use of the Sites following the posting of revised Terms means that you accept and agree to the changes. By using the Sites, you consent to receiving electronic communications from us, including via email or postings on the Sites, and you agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Accessing the Sites

We reserve the right to terminate, alter, or amend the Sites, and any service, content, or material we provide on the Sites, in our sole discretion without notice. We will not be liable if, for any reason, all or any part of the Sites is unavailable at any time or for any period.

Intellectual Property Rights

The Sites and their entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Netpreme, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property rights laws. All rights not specifically granted herein are reserved by Netpreme.

These Terms permit you to use the Sites for your internal business use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on our Sites except for your internal business use. If we provide social media features, you may take such actions as are enabled by such features.

No right, title or interest in or to the Sites or any content on the Sites is transferred to you under any circumstances, and all rights not expressly granted are reserved by Netpreme. Any use of the Sites not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark and other laws.

If you choose to provide any feedback, comments, suggestions, ideas, or other information regarding problems with or proposed modifications or improvements to the Sites (collectively, “Feedback”), you do so on a non-confidential basis, regardless of any designation to the contrary in any accompanying correspondence. Netpreme shall be free to use such Feedback for any purpose whatsoever, including developing, manufacturing, and marketing products, without any obligation of compensation or attribution to you. This Section does not apply to feedback submitted through any Product Services, which is governed solely by the applicable Product Services terms of service.

Trademarks

All trademarks, service marks, logos and trade names which appear on the Sites, whether registered or not (including but not limited to: the word marks “Netpreme,” “X-Mem,” “XM-Serve,” “Warm Memory Tier,” and “Networked Memory Tier,” and all associated logos) (the “Marks”) are and remain the exclusive property of Netpreme or its licensors (as applicable) and are protected by applicable intellectual property and trademark laws and treaties. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Sites, without Netpreme’s prior consent, which shall be in Netpreme’s sole discretion. The use of any of the Marks on any other website is prohibited without the express written consent of Netpreme.

Prohibited Uses

You may use the Sites only for lawful purposes and in accordance with these Terms. You agree not to use the Sites:

  • In any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries, applicable sanctions laws, trade controls, or anti-corruption laws).
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms.
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter” or “spam” or any other similar solicitation.
  • To impersonate or attempt to impersonate Netpreme, a Netpreme employee, another user or any other person or entity (including, without limitation, by using e-mail addresses or screen names associated with any of the foregoing).
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Sites, or which, as determined by us, may harm Netpreme or users of the Sites or expose them to liability.
  • If you are a competitor, or for purposes of monitoring the Sites’ availability, performance or functionality, or for any other benchmarking or competitive purposes.

Additionally, you agree not to:

  • Use the Sites or any device, software or routine in any manner that could disable, overburden, damage, or impair the proper working of the Sites or interfere with any other party’s use of the Sites, including their ability to engage in real time activities through the Sites.
  • Modify copies of any materials from the Sites.
  • Use any illustrations, photographs, video or audio sequences or any graphics separately from the accompanying text.
  • Delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Sites.
  • Use any robot, spider or other automatic device, process or means to access the Sites for any purpose, including monitoring, scraping, or copying any of the materials on the Sites.
  • Introduce any viruses, Trojan horses, worms, logic bombs or other material that is malicious or technologically harmful.
  • Attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Sites, the server on which the Sites are stored, or any server, computer or database connected to the Sites.
  • Attack the Sites via a denial-of-service attack or a distributed denial-of-service attack.
  • Otherwise attempt to interfere with the proper working of the Sites.

No Reliance on Information Posted

While we may periodically update or correct information presented on the Sites, such information, or other information on the Sites, may include typographical errors and/or technical inaccuracies and/or omissions. The Sites may also include performance data, benchmarks, specifications, or metrics relating to Netpreme products or services, which may be based on extrapolations, projections, estimates, simulations, or limited testing data, and may represent expected or anticipated performance rather than actual measured results under all conditions; actual product performance may vary materially from any such data. We make no representation or warranty as to the accuracy of any information on the Sites and expressly disclaim any obligation to update such information. We also reserve the right to make additions, deletions or modifications to any information at any time and from time to time without any prior notice.

Privacy

Please see our Privacy Policy for details about our collection, use and disclosure of personal information in connection with the Sites. By using the Sites, you acknowledge that your personal information may be transferred to, and processed in, the United States and other countries that may not provide the same level of data protection as the laws of your country of residence.

Third Party Website Links and Other Information; Social Media

The Sites may contain links to websites that are owned and controlled by third parties that are not within Netpreme’s control, which are for your convenience only. The sites you can link to have their own separate terms and conditions and privacy policies, which we encourage you to review prior to using such sites. We are not responsible and cannot be held liable for the content and activities of these sites. You therefore visit/access these sites entirely at your own risk.

The Sites may include content and/or materials provided by third parties. All statements and/or opinions expressed in such content and materials are solely the opinions and the responsibility of the person or entity providing such content or materials and do not necessarily reflect the opinion of Netpreme. We are not responsible, or liable to you or any third party, for the content or accuracy of any content or materials provided by any third parties.

The Sites may include features that operate in conjunction with certain third-party social networking websites that you visit such as LinkedIn and X (formerly Twitter) (“Social Network Features”). While your use of the Social Network Features is governed by these Terms, your access and use of third-party social networking sites is governed by the terms of each such third party site. You are responsible for ensuring that your use of those sites complies with any applicable terms of service or other agreements.

Disclaimer of Warranties

YOUR USE OF THE SITES, THEIR CONTENT, AND ANY SERVICES OBTAINED THROUGH THE SITES IS AT YOUR OWN RISK. THE SITES, THEIR CONTENT AND ANY SERVICES OBTAINED THROUGH OR IN CONNECTION WITH THE SITES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. NEITHER NETPREME NOR ANY PERSON ASSOCIATED WITH NETPREME MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITES. WITHOUT LIMITING THE FOREGOING, NEITHER NETPREME NOR ANYONE ASSOCIATED WITH NETPREME REPRESENTS OR WARRANTS THAT THE SITES, THEIR CONTENT, OR ANY SERVICES OBTAINED THROUGH OR IN CONNECTION WITH THE SITES WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITES OR THE SERVERS THAT MAKE THE SITES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SITES OR ANY SERVICES OBTAINED THROUGH OR IN CONNECTION WITH THE SITES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS. WE ARE NOT RESPONSIBLE FOR TYPOGRAPHICAL ERRORS OR OMISSIONS. WHILE WE ATTEMPT TO MAKE YOUR ACCESS AND USE OF THE SITES SAFE, WE CANNOT AND DO NOT REPRESENT OR WARRANT THAT OUR SITES OR THEIR SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES OR STATUTORY RIGHTS WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

IN THE EVENT OF ANY PROBLEM WITH THE SITES OR THEIR CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE ACCESSING AND USING THE SITES AND THE CONTENT.

Limitation on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL NETPREME, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITES, ANY WEBSITES LINKED TO THEM, ANY CONTENT ON THE SITES OR SUCH OTHER WEBSITES OR ANY SERVICES OBTAINED THROUGH OR IN CONNECTION WITH THE SITES OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE. NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR (A) DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE; (B) FRAUD OR FRAUDULENT MISREPRESENTATION; OR (C) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Indemnification

You agree to indemnify, defend, and hold Netpreme (and its affiliated companies, contractors, employees, directors, officers, licensors, and agents) harmless from any and all claims, suits, actions, losses, costs, damages, and any other liabilities, including attorneys’ fees, brought by a third party arising out of or related to (i) your use or misuse of the Sites; (ii) any violation of applicable law or the rights of any other person or entity by you; or (iii) any breach or violation by you of these Terms.

Severability; Waiver; Assignment

If any provision of these Terms is held unlawful, void, or for any reason unenforceable, then that provision is deemed severable from these Terms and will not affect the validity and enforceability of any remaining provisions. A provision of these Terms may be waived only by a written instrument executed by the party entitled to the benefit of such provision. The failure of any party at any time to require performance of any provision of these Terms will in no manner affect such party’s right at a later time to enforce the same. A waiver of any breach of any provision of these Terms is not construed as a continuing waiver of other breaches of the same or other provisions of these Terms.

These Terms, together with our Privacy Policy and any other legal notices or terms published by us on the Sites, constitute the entire agreement between you and Netpreme concerning your use of the Sites. These Terms supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Netpreme with respect to the Sites. Netpreme may assign its rights and obligations under these Terms, in whole or in part, without your consent in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets, or to any affiliate. You may not assign or transfer these Terms or any rights hereunder, and any attempt to do so will be null and void.

Arbitration; Class Action Waiver

Please read the following arbitration agreement in this Section 13 (“Arbitration Agreement”) carefully. It requires you to arbitrate disputes with Netpreme unless you opt out as described below and limits the manner in which you can seek relief from us.

(a) Applicability of Arbitration Agreement

You agree that any dispute or claim relating in any way to your access or use of the Sites, Netpreme’s marketing or advertising practices, to the collection of information on the Sites, to the sharing of information collected on the Sites, or to any aspect of your relationship with Netpreme (unless otherwise governed by a separate agreement as described above), will be resolved by binding arbitration, rather than in court, except that (1) you may assert claims in small claims court if your claims qualify, so long as the matter remains in such court and advances only on an individual (non-class, nonrepresentative) basis; and (2) you or Netpreme may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). This Arbitration Agreement shall apply, without limitation, to all claims that arose, accrued, or were asserted before the effective date of this Arbitration Agreement or any prior version of this Arbitration Agreement. For the avoidance of doubt, disputes arising solely from your use of any Product Services are governed by the dispute resolution provisions of the applicable Product Services terms of service and are not subject to this Arbitration Agreement.

Notwithstanding the foregoing, if you reside outside the United States, or in a jurisdiction where mandatory pre-dispute arbitration or class action waivers are prohibited or unenforceable (including, without limitation, the European Union, the European Economic Area, the United Kingdom, or jurisdictions within the Asia-Pacific region where such provisions are restricted by law), the Arbitration Agreement and Class Action Waiver in this Section 13 shall not apply to you to the extent prohibited by applicable law. In such cases, disputes shall be subject to the jurisdiction of the courts specified in Section 14, and any mandatory consumer protection laws of your jurisdiction will apply.

IF YOU AGREE TO ARBITRATION WITH NETPREME, YOU ARE AGREEING IN ADVANCE THAT YOU WILL NOT PARTICIPATE IN OR SEEK TO RECOVER MONETARY OR OTHER RELIEF IN ANY LAWSUIT FILED AGAINST NETPREME ALLEGING CLASS, COLLECTIVE, AND/OR REPRESENTATIVE CLAIMS ON YOUR BEHALF. INSTEAD, BY AGREEING TO ARBITRATION, YOU MAY BRING YOUR CLAIMS AGAINST NETPREME ONLY IN AN INDIVIDUAL ARBITRATION PROCEEDING. IF SUCCESSFUL ON SUCH CLAIMS, YOU COULD BE AWARDED MONEY OR OTHER RELIEF BY AN ARBITRATOR. YOU ACKNOWLEDGE THAT YOU HAVE BEEN ADVISED THAT YOU MAY CONSULT WITH AN ATTORNEY IN DECIDING WHETHER TO ACCEPT THIS AGREEMENT, INCLUDING THIS ARBITRATION AGREEMENT.

(b) Arbitration Rules and Forum

The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim and the relief sought to Netpreme. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”), which are available at the AAA website www.adr.org. Your arbitration fees and your share of arbitrator compensation shall be governed by the applicable AAA rules. If AAA is not available to arbitrate, the parties will select an alternative arbitral forum.

The place and manner of the arbitration shall be governed by AAA’s rules. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

(c) Authority of Arbitrator

The arbitrator, and not any federal, state or local court or agency shall have exclusive authority to resolve any dispute related to the interpretation, applicability, enforceability or formation of this Arbitration Agreement including, but not limited to any claim that all or any part of this Arbitration Agreement is void or voidable. The arbitration will decide the rights and liabilities, if any, of you and Netpreme. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall have the authority to grant motions dispositive of all or part of any claim. The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under applicable law, the arbitral forum’s rules, and the agreement (including the Arbitration Agreement). The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. The award of the arbitrator is final and binding upon you and us.

(d) Waiver of Jury Trial

YOU AND NETPREME HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Netpreme are instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified above. An arbitrator can award on an individual basis the same damages and relief as a court and must follow this agreement as a court would. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.

(e) Waiver of Class or Consolidated Actions

YOU AND NETPREME AGREE TO WAIVE ANY RIGHT TO RESOLVE CLAIMS WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS OR REPRESENTATIVE BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND CLAIMS OF MORE THAN ONE USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER USER. In the event that this subparagraph is deemed invalid or unenforceable neither you nor we are entitled to arbitration and instead claims and disputes shall be resolved in a court.

(f) 30-Day Right to Opt Out

You have the right to opt out of the provisions of this Arbitration Agreement by sending written notice of your decision to opt out to the following address within thirty (30) days after first becoming subject to this Arbitration Agreement: Netpreme Corporation, Attn: Arbitration Opt-Out, 245 Main Street, Cambridge, MA 02142, United States. Your notice must include your name, address, and an unequivocal statement that you want to opt out of this Arbitration Agreement. If you opt out of this Arbitration Agreement, all other parts of this Agreement will continue to apply to you. Opting out of this Arbitration Agreement has no effect on any other arbitration agreements that you may currently have, or may enter in the future, with us.

(g) Severability

Subject to Section 13(e), if any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Arbitration Agreement shall continue in full force and effect.

(h) Survival of Agreement

This Arbitration Agreement will survive the termination of your relationship with Netpreme.

Governing Law

These Terms are governed by the laws of the State of Delaware, without giving effect to any principles of conflict of law. If you are a consumer residing outside the United States, you may benefit from any mandatory provisions of the law of the country in which you reside, and nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law. For users residing in the European Union or European Economic Area, these Terms shall not deprive you of the protection afforded by provisions that cannot be derogated from by agreement by virtue of applicable law in your country of residence. For users in the United Kingdom, nothing in these Terms affects your statutory rights under applicable United Kingdom consumer law. Subject to the foregoing, any legal suit, action, or proceeding arising out of or related to these Terms or the Sites that is not subject to arbitration as set forth in Section 13 shall be instituted exclusively in the federal or state courts located in the Commonwealth of Massachusetts, and you irrevocably submit to the personal jurisdiction of such courts; provided, however, that to the extent applicable law in your jurisdiction requires that you be permitted to bring proceedings in the courts of your country of residence, consumers in the EU, EEA, or UK may do so.

Your Comments and Concerns

If you have any feedback, comments, requests for technical support or other communications relating to the Sites, please contact us at info@netpreme.com.